Cornerstone VNA, a trusted local nonprofit home health and hospice provider, is pleased to share that the agency’s Hospice Care program has achieved a 4-star rating for family caregiver satisfaction by the U.S. Centers for Medicare and Medicaid Services (CMS). The survey asks family members or friends about the patient’s hospice care and if they would recommend that hospice to someone else. The survey rating can be found on the Medicare.gov website, which allows patients and families to research local hospice providers based on family satisfaction.
Cornerstone VNA is one of four hospice agencies in the Seacoast region that have achieved a 4 or 5-star family satisfaction rating. Hospice Care Director Lisa Nichols, RN, MSN, CCM, shares, “We have such a special team at Cornerstone VNA, and I am very proud of their commitment to ensuring the best end-of-life care and support for patients and their families.” Quality and Education Director Lisa Romanovitz, RN, BSN, adds, “This is an amazing achievement for the Hospice Care Team! They have worked so hard to improve in the area of family experience, and it’s exciting to see the results of their incredible efforts.”
An important contributor to a high family caregiver satisfaction rating is the Advanced Hospice and Palliative Care training that the Cornerstone VNA clinicians receive, and the enhanced volunteer programs and services that are provided to best support the needs of patients and family members. Specifically, hospice-trained volunteers can sit vigil with patients, provide caregiver respite, and support the pets of patients through a special Pet Peace of Mind Program. Further, Cornerstone VNA is a Level 5 We Honor Veterans program, which recognizes the unique needs of veterans at the end of life. Jennifer Ufkin, RN, MSN, President/CEO, shares, “A 4-star family caregiver satisfaction rating is very exciting, and I know we will continue to improve as we work to implement new ideas to further support our family caregivers.”
Cornerstone VNA currently serves Rockingham, Strafford, Belknap and Carroll Counties in New Hampshire and York County in Maine. The team at Cornerstone VNA provides award-winning care and support through five distinct programs: Home Care, Hospice Care, Palliative Care, Life Care-Private Duty, and Community Care. For 112 years, Cornerstone VNA has been committed to bringing services to people of all ages so that families can stay together at home, even when facing the challenges of aging, surgical recovery, chronic or life-threatening illnesses or end-of-life care. To learn more about Cornerstone VNA, visit www.cornerstonevna.org or call 800-691-1133.