Tyler Technologies, the provider of the city’s online property tax and utility billing payment services, recently reported a nationwide privacy breach.
The City of Rochester is taking precautionary steps to protect resident’s private information. Online methods for paying taxes and utility bills have been temporarily disabled until further notice.
In an email to customers, Tyler said there had been a “security incident involving unauthorized access to our internal phone and information technology systems by an unknown third party.”
“At this time and based on the evidence available to us to-date, all indications are that the impact of this incident is limited to our internal network and phone systems,” said Matt Bieri, Chief Information Officer for Tyler. “We currently have no reason to believe that any client data, client servers, or hosted systems were affected.”
Out of an abundance of caution, the City of Rochester has temporarily disabled online payment options until the matter is resolved. Alternative methods of payment will be accepted in-person and via mail. There is also a drop box available at the entrance of the Revenue Building.
The Revenue Building is located at 19 Wakefield Street, Rochester, NH 03867. Residents are encouraged to contact (603) 332-1136 for inquiries and additional information.